Who we are
Urban Clean is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our website, services, and franchise network.
Effective Date: 6 November 2025
Urban Clean is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our website, services, and franchise network.
Information We Collect
We may collect personal information from you when you:
- Submit an enquiry or contact form
- Apply for a franchise opportunity
- Subscribe to our newsletter or updates
- Use our services or interact with our team
This information may include:
- Name, email address, phone number
- Business or employment details
- Location and service preferences
- Any other information you voluntarily provide
How We Use Your Information
We use your information to:
- Respond to enquiries and provide requested services
- Process franchise applications and onboarding
- Improve our website and customer experience
- Send updates, promotions, or relevant communications
- Comply with legal obligations
We do not sell or rent your personal information to third parties.
Data Security
Urban Clean takes reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. We use secure systems and protocols to safeguard data, and access is restricted to authorised personnel only.
Sharing Your Information
We may share your information with:
- Trusted third-party service providers who assist in our operations
- Franchisees within the Urban Clean network to deliver services
- Legal or regulatory authorities when required by law
All third parties are required to maintain the confidentiality and security of your data.
International Data Transfers
If you are located outside Australia, please note that your information may be transferred to and processed in Australia, where data protection laws may differ from your jurisdiction.
Cookies & Website Analytics
Our website may use cookies and analytics tools to improve functionality and user experience. You can adjust your browser settings to refuse cookies or alert you when cookies are being used.
Your Rights & Choices
You have the right to:
- Access and update your personal information
- Request deletion of your data
- Opt out of marketing communications at any time
To exercise these rights, please contact us at: marketing@urbanclean.com.au
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:
Email: marketing@urbanclean.comau Phone: 1300 787 745 Address: 8/14 Jijaws Street, Sumner Park, Queensland 4074