So, what can you learn from owning an Urban Clean Commercial Cleaning Franchise? Quite a bit, as it happens.
Damien Boehm, the founder of Urban Clean, talks about franchisee Nimna Sanjeeth’s journey from running a small commercial cleaning business to building it into what it is today. In this article, Nimna shares his experiences and key lessons learned from owning an Urban Clean Commercial Cleaning Franchise.
2. How to Understand Customer Needs
The best way to understand their needs is to simply ask: What would make this a great cleaning experience? How can we provide the best service possible? We understand our customers are busy, looking to outsource their cleaning, and hoping to build a professional partnership with their cleaning company. They need a reliable service that consistently delivers on its promises.
‘If you can have that sort of relationship with customers, where you show them care, because my customers know that I care and I really try to care.’ ~ Nimna Sanjeeth
Keep track of customer information, including the services they’ve purchased and past interactions. Stay patient—patience will ultimately lead you to the right solution and help you win your customers over. A well-thought-out solution is always better than a quick fix.
3. How to Solve Customer Problems
The key is to pay attention. For example, if the previous cleaner never dusted the windowsill and it annoyed the office manager, they might request that the windowsill is dusted daily. Missing this one detail, even if everything else is cleaned perfectly, can make the office manager feel like the entire job was incomplete.
If something is up, they’re like. Hey, this happened, this happened. We’ll talk to our team, you know? It’s very easy when in that level, especially with the big contracts, they see me as a friend who wants to do right. I’m on their side, but in reality, I’m in both sides. But for them, I’m their friend. I’m like a communication method, and it’s like that friend you speak to when you’re sad.’ ~ Nimna Sanjeeth
At Urban Clean, we believe that a strong focus on customer service and engagement is key to business success. With our Urban Clean Commercial Cleaning Franchise, we’ve gone a step further by using our Janiflow app to address customer requests individually. We also provide regular reports to show that we’ve listened and met their needs during the cleaning process.
4. How to Communicate with Customers
Listen carefully to what the customer needs and ask for clarification if anything is unclear. Make sure they feel heard and appreciated. Encourage questions—communication works best when it’s a two-way street, and a more interactive session helps both sides connect better. Take your time with the customer, even if you’re busy or tired. Offer as much of your time as possible, and always be honest and transparent.
‘It’s all about how you communicate with the customers. Make sure, because you can, you can be much more than just a customer relationship… and they treat me as a friend. So they’re on my side.’ ~ Nimna Sanjeeth
5. How to Build Success by Providing Value
The best way to enhance your service is by constantly improving based on feedback from your clients. They can be your greatest resource for growth since they benefit from your service daily. Ask them questions, implement their suggestions in noticeable ways, and share these improvements openly. This shows that you value their input and helps keep your business dynamic as it grows.
‘Get that one client and make sure you care for them. They’ll be like Hey, can you do this for us? Don’t charge them extra for those because those are the points where you can win them.’ ~ Nimna Sanjeeth
In the business world, customer relationships can wither if you don’t invest time and effort into nurturing them. Focusing on adding value should be the foundation of every business relationship, giving customers a compelling reason to choose you again and again.
6. How to Manage a Team
Building a positive and productive team environment starts with understanding each team member, including their individual strengths and weaknesses. Great team leaders juggle multiple demands effectively, and staying organized is key to managing project timelines and keeping everyone on track. Clear and consistent communication of team goals and expectations is essential to ensure all members are aligned and working towards shared objectives.
‘I got two good teams now. And they’re doing great.‘ ~ Nimna Sanjeeth
Supporting and encouraging team members can greatly boost their productivity and job satisfaction. Being approachable and willing to help with any challenges they encounter is key.
7. How to Create a Passive Income
Imagine having time to do the things you actually love, but still have regular income coming in. It sounds too good to be true. For Nimna, it is a reality that gave him the freedom to live on his own terms.
‘I think commercial cleaning is one of the best businesses out there. Like one of the best. The reason we are talking about 40 to 60% profit margins and most of it is passive income.’ ~ Nimna Sanjeeth
Passive income refers to earnings generated from sources other than a traditional job. Unlike active income, which depends on hours worked, passive income offers greater financial freedom and flexibility. By owning an Urban Clean Commercial Cleaning Franchise, Nimna has found a way to build a business and generate substantial income.
‘There is just that slight misunderstanding about what passive income is and what it isn’t. I often call it residual, but it means that a profitable commercial enterprise that can work without you. And that’s what a business is meant be. It’s not meant to be a job. It’s meant to be something you can grow’. ~ Damien Boehm.
8. How to Grow Your Business
Most businesses face uncertainty with monthly sales and rely on encouraging repeat customers. For example, owning a café or restaurant means starting each day with zero sales and no guarantees. An Urban Clean Commercial Cleaning Franchise offers a unique business model. Offices often prefer outsourcing cleaning services, signing contracts that can last up to two years. Once they find a reliable service, they’re unlikely to switch and tend to renew contracts annually. This creates consistent, scalable revenue month after month.
‘If money is what you want, if you have a passion for something and you want to leave your job, leave your job, get into this, make the passive income the way I am. Then you’ll have time control to go into the next stage which this thing you love. You still won’t lose this. But then you have this good amount of money coming in which is four times your salary.’ ~ Nimna Sanjeeth
It’s a Strong Base.
Commercial cleaning goes beyond just buying equipment and finding clients. Every business needs a strong base of customers, systems, support, and training. That’s where Urban Clean Commercial Cleaning Franchises come in. With low franchise fees, marketing costs, and overheads, an Urban Clean Franchise offers guaranteed ongoing contracts*, ensuring instant cash flow and a solid return on investment. Urban Clean has laid the foundation with a turnkey model, providing a proven system to help you earn enough to replace your job and exceed your goals.
*T&C’s apply.
