Tag: workplace hygiene

Eight Lessons an Urban Clean Commercial Cleaning Franchise Can Teach You About Business

Saranna Williams

So, what can you learn from owning an Urban Clean Commercial Cleaning Franchise? Quite a bit, as it happens.

Damien Boehm, the founder of Urban Clean, talks about franchisee Nimna Sanjeeth’s journey from running a small commercial cleaning business to building it into what it is today. In this article, Nimna shares his experiences and key lessons learned from owning an Urban Clean Commercial Cleaning Franchise.

2. How to Understand Customer Needs

The best way to understand their needs is to simply ask: What would make this a great cleaning experience? How can we provide the best service possible? We understand our customers are busy, looking to outsource their cleaning, and hoping to build a professional partnership with their cleaning company. They need a reliable service that consistently delivers on its promises.

‘If you can have that sort of relationship with customers, where you show them care, because my customers know that I care and I really try to care.’ ~ Nimna Sanjeeth

Keep track of customer information, including the services they’ve purchased and past interactions. Stay patient—patience will ultimately lead you to the right solution and help you win your customers over. A well-thought-out solution is always better than a quick fix.

3. How to Solve Customer Problems

The key is to pay attention. For example, if the previous cleaner never dusted the windowsill and it annoyed the office manager, they might request that the windowsill is dusted daily. Missing this one detail, even if everything else is cleaned perfectly, can make the office manager feel like the entire job was incomplete.

If something is up, they’re like. Hey, this happened, this happened. We’ll talk to our team, you know? It’s very easy when in that level, especially with the big contracts, they see me as a friend who wants to do right. I’m on their side, but in reality, I’m in both sides. But for them, I’m their friend. I’m like a communication method, and it’s like that friend you speak to when you’re sad.’ ~ Nimna Sanjeeth

At Urban Clean, we believe that a strong focus on customer service and engagement is key to business success. With our Urban Clean Commercial Cleaning Franchise, we’ve gone a step further by using our Janiflow app to address customer requests individually. We also provide regular reports to show that we’ve listened and met their needs during the cleaning process.

4. How to Communicate with Customers

Listen carefully to what the customer needs and ask for clarification if anything is unclear. Make sure they feel heard and appreciated. Encourage questions—communication works best when it’s a two-way street, and a more interactive session helps both sides connect better. Take your time with the customer, even if you’re busy or tired. Offer as much of your time as possible, and always be honest and transparent.

‘It’s all about how you communicate with the customers. Make sure, because you can, you can be much more than just a customer relationship… and they treat me as a friend. So they’re on my side.’ ~ Nimna Sanjeeth

5. How to Build Success by Providing Value

The best way to enhance your service is by constantly improving based on feedback from your clients. They can be your greatest resource for growth since they benefit from your service daily. Ask them questions, implement their suggestions in noticeable ways, and share these improvements openly. This shows that you value their input and helps keep your business dynamic as it grows.

‘Get that one client and make sure you care for them. They’ll be like Hey, can you do this for us? Don’t charge them extra for those because those are the points where you can win them.’ ~ Nimna Sanjeeth

In the business world, customer relationships can wither if you don’t invest time and effort into nurturing them. Focusing on adding value should be the foundation of every business relationship, giving customers a compelling reason to choose you again and again.

6. How to Manage a Team

Building a positive and productive team environment starts with understanding each team member, including their individual strengths and weaknesses. Great team leaders juggle multiple demands effectively, and staying organized is key to managing project timelines and keeping everyone on track. Clear and consistent communication of team goals and expectations is essential to ensure all members are aligned and working towards shared objectives.

‘I got two good teams now. And they’re doing great.‘ ~ Nimna Sanjeeth

Supporting and encouraging team members can greatly boost their productivity and job satisfaction. Being approachable and willing to help with any challenges they encounter is key.

7. How to Create a Passive Income

Imagine having time to do the things you actually love, but still have regular income coming in. It sounds too good to be true. For Nimna, it is a reality that gave him the freedom to live on his own terms.

‘I think commercial cleaning is one of the best businesses out there. Like one of the best. The reason we are talking about 40 to 60% profit margins and most of it is passive income.’ ~ Nimna Sanjeeth

Passive income refers to earnings generated from sources other than a traditional job. Unlike active income, which depends on hours worked, passive income offers greater financial freedom and flexibility. By owning an Urban Clean Commercial Cleaning Franchise, Nimna has found a way to build a business and generate substantial income.

‘There is just that slight misunderstanding about what passive income is and what it isn’t. I often call it residual, but it means that a profitable commercial enterprise that can work without you. And that’s what a business is meant be. It’s not meant to be a job. It’s meant to be something you can grow’. ~ Damien Boehm.

8. How to Grow Your Business

Most businesses face uncertainty with monthly sales and rely on encouraging repeat customers. For example, owning a café or restaurant means starting each day with zero sales and no guarantees. An Urban Clean Commercial Cleaning Franchise offers a unique business model. Offices often prefer outsourcing cleaning services, signing contracts that can last up to two years. Once they find a reliable service, they’re unlikely to switch and tend to renew contracts annually. This creates consistent, scalable revenue month after month.

‘If money is what you want, if you have a passion for something and you want to leave your job, leave your job, get into this, make the passive income the way I am. Then you’ll have time control to go into the next stage which this thing you love. You still won’t lose this. But then you have this good amount of money coming in which is four times your salary.’ ~ Nimna Sanjeeth

It’s a Strong Base.

Commercial cleaning goes beyond just buying equipment and finding clients. Every business needs a strong base of customers, systems, support, and training. That’s where Urban Clean Commercial Cleaning Franchises come in. With low franchise fees, marketing costs, and overheads, an Urban Clean Franchise offers guaranteed ongoing contracts*, ensuring instant cash flow and a solid return on investment. Urban Clean has laid the foundation with a turnkey model, providing a proven system to help you earn enough to replace your job and exceed your goals.

Get started here

*T&C’s apply.

What Sets Urban Clean Apart

Saranna Williams

Urban Clean delivers contemporary, tailored commercial cleaning solutions designed around your specific needs. Our owner-operated franchisees complete comprehensive training to ensure every detail meets and exceed client expectations. This is the result of a long process of trial and error, purpose-built technology, proven processes, and unwavering high standards.

For clients, price is not the first priority

When founder, Damien Boehm began Urban Clean, the challenge he faced was making his cleaning service stand out. He offered a great clean, had testimonials and references, but so did hundreds of other cleaners. He tried making changes to his services offering, adding extra services, even offering free cleans. Nothing was sticking.

Then, in a flash of inspiration, he realised that instead of guessing what the client wanted, he could simply ask. He interviewed them, took notes and incorporated their specific feedback into each clean. His ideal client was the business that wanted him to ask them their specific needs and take care of them. This idea was a gamechanger, and it became clear that clients were willing to pay extra for it.

Clients want peace of mind

Clients are busy and don’t want to lose productivity following up their cleaners because the bins haven’t been emptied. People notice the little things, especially when they affect comfort or performance. Clients want to know that each task has been completed to the highest possible standard, the first time. A clean and hygienic office environment fosters better performance, builds trust with clients and is crucial to maintaining professional relationships.

Clients don’t want surprises

The same clean, executed to the same high standard, every time. It seems like a basic requirement, but this takes specific planning, preparation, training and systems. A good cleaner will clean well, check everything, lock doors, and check that nothing has been missed. A bad cleaner will rush, clean poorly, be haphazard to their approach and leave doors unlocked. It’s job of the cleaning company to set the standard as to what is clean, and what is not. It’s also their job to implement systems and train all cleaners to follow the same system and procedures. This takes consistency, and it pays off for both the cleaners and the clients in a healthy working partnership. The same standard of service, every single time.

Clients want partnership

There is a reason clients outsource the upkeep and maintenance of their workplace – they don’t want to manage it. They don’t want to have to tell their cleaner what has to be done. It’s the job of the cleaner to tailor a cleaning service, based on their specific needs. When completing a clean, Urban Clean Owner Operators will look around and assess if anything additional is needed. Do the chairs in the foyer need steam cleaning? How about the coffee bean supply or toilet paper running low? Can we assist with that as part of our service? These little touches will help build relationships and win the client over.

Clients want transparency

Trust is a cornerstone of the cleaning business, because cleaners have unparalleled access to their premises after hours. Clients want to know that their premises will be kept secure with unlocking and locking procedures strictly adhered to. They don’t want their keys handed to criminals and to know that every cleaner was screened and vetted. Police checks are a must. If their keys are lost, they don’t want them to be identifiable on them. Clients want to know that the service will not be subcontracted out to untrained, unvetted staff. They want to know who will turn up, what they will do and when they will do it.

The Urban Clean difference

Each of our Urban Clean team are owner operators, who have bought a franchise and run their own business. This means that they have a special interest in ensuring that they do the best job possible. They have all completed comprehensive training and follow proven business systems. Plus, they utilise purpose-built technology to ensure they consistently meet and exceed client expectations.

Want to book a clean? Click here.

Find out more about our Urban Clean Unit Franchise here.

What Makes a Cleaning Franchise Ideal for Commercial Clients?

Saranna Williams

Commercial clients want reliability, compliance, and consistent quality. In fact, they demand it. For businesses choosing a cleaning partner, a reputable cleaning franchise like Urban Clean combines national standards with local accountability – delivering consistent services that protect premises, staff and reputation. Below are the key reasons a cleaning franchise is often the best choice for offices, retail spaces, healthcare practices and education facilities.

Proven systems deliver consistent results

Franchises run on tried-and-true processes for quoting, scheduling, cleaning methods, and quality control. Urban Clean franchisees follow standard protocols for every site visit, making sure an office clean in one city matches the quality of a site in another. This consistency cuts down on variation, prevents poor service, and provides commercial clients with reliable, predictable results.

Centralised training and credentialing ensure competence

Commercial clients require staff who understand hygiene standards, safe product use and infection-control practices. Franchises invest in comprehensive initial training and ongoing upskilling for their teams. Urban Clean’s training programs and vetting processes mean cleaners arrive both competent and confident to manage workplace-specific risks, from high-touch disinfection to safe chemical handling.

Documented compliance and auditable reporting

Many industries now require documented cleaning routines for regulatory, insurance, or procurement purposes. Franchise networks offer standardised reporting tools like time-stamped checklists, completion reports, and testing records, making audits simple. Urban Clean enhances this with digital reporting, giving facility managers clear proof of completed tasks and compliance at every location.

Local accountability backed by national support

A franchise model combines the advantages of local ownership with the leadership of a national brand. Clients benefit from the personal touch of a local team—familiarity with the premises, quick issue resolution, and direct communication—alongside the quality assurance and support of a larger organization. Urban Clean’s owner-operators run their own businesses, motivating them to build strong local connections while being backed by central systems, marketing, and operational support.

Reliable resourcing and business continuity

Commercial clients need service continuity. Franchises maintain staffing pools, standard operating procedures and contingency plans to avoid disruption from absenteeism, seasonal demand or unexpected incidents. That resilience is especially valuable for businesses that cannot afford missed cleans or delayed response times.

Scalable service across multiple sites

For clients with multiple locations, working with a franchise simplifies contracting and service delivery. Standardised training, uniform processes and centralised coordination allow seamless rollouts and consistent standards across a portfolio. Urban Clean can replicate service models across sites, making it easier for chains, campuses and multi-tenant office landlords to manage cleaning programs centrally.

Professional marketing and customer assurance

A recognised franchise brand signals professionalism and reliability to procurement teams, tenants and customers. Franchises also typically provide visible hygiene credentials, customer communication templates and signage that reassure visitors about safety and cleanliness. Urban Clean’s branded materials and client-facing reporting help businesses communicate their hygiene commitments to stakeholders.

Cost-effectiveness through efficiency and proven pricing models

Franchises benefit from economies of scale—central procurement, vetted suppliers and efficient training reduce unit costs. Those savings are passed to clients through competitive, transparent pricing and well-defined service levels. Urban Clean’s structured pricing and service packages make budget planning simpler for commercial clients while preserving quality.

Focused expertise and service specialisation

Franchise networks often develop sector-specific expertise—healthcare cleaning, retail sanitisation, education-specific protocols—which commercial clients value. Urban Clean applies specialised processes where they matter most, from clinical-grade disinfection for medical centres to discreet after-hours service for corporate offices, ensuring the right approach for each environment.

Long-term relationships and measurable outcomes

A franchise model emphasises client retention through consistent delivery and measurable performance metrics. Regular site reviews, satisfaction checks and performance reporting create transparency and continuous improvement. For commercial clients, that means a partner committed to long-term standards, not short-term fixes.

Choosing a cleaning partner is a strategic decision that affects safety, compliance and customer perception. A professional cleaning franchise like Urban Clean combines standardised systems, local accountability and specialised expertise—providing commercial clients with dependable, auditable and scalable cleaning solutions that protect people and reputations.

Need a commercial cleaner for your business?

We’re here to assist! Whether it’s offices, schools, or medical centers, we take care of everything. Contact us to connect with an Urban Clean Owner Operator in your area.

Interested in a Cleaning Franchise?

If you’re seeking a business that provides freedom, support, and long-term growth, an Urban Clean Unit Franchise is a great choice. Urban Clean offers a franchise model built for success. Whether you’re just starting out or looking to grow, this franchise opportunity provides all the tools and support you need to create a successful, well-regarded commercial cleaning business. Click here find out more about our franchise offering or to book in a call.

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If your Store’s Sparkle is Missing, So Might Your Next Sale

Saranna Williams

You’ve spent time crafting your brand, curating your products, and designing your space. Don’t let a smudged counter or a fingerprint-covered screen sabotage all that effort. Cleanliness is one of the strongest signals a customer gets about your brand, and that impression is made fast. A clean, well-organised store shows customers that you value the quality of your products, customer safety, and their shopping experience.

In this article, we explore what catches customers’ attention first and how consistent, thorough retail cleaning – backed by a dependable cleaning franchise experienced in retail spaces (like Urban Clean) – can enhance the customer experience and boost the bottom line.

Your Front Door Is Your First Pitch

Windows are your silent sales team. They showcase your best merchandise, display promotions, and invite people in. But if they’re smudged, fingerprinted, or streaked with yesterday’s rain, they’re doing the opposite. Clean glass is like a spotlight on your brand. It makes everything inside look better, brighter, and more desirable. The store’s exterior and entryway set the first impression for everyone who passes by or steps inside. Regular cleaning ensures that impression remains positive. Think of Windex as an essential marketing tool.

Your Store’s Vibe Starts with the Floors

Once your customer steps into the store, they immediately scan floors, aisles and displays – often subconsciously assessing product quality based on the surrounding presentation. Scuffed or sticky floors, dusty shelves or poorly merchandised displays immediately reduce perceived value and distract the customer from buying decisions. Clean, well-maintained floors and attractive product presentation invite customers to relax, linger and explore, increasing dwell time and the likelihood of purchase.

Clean Counters Close Sales

Let’s be honest: your point-of-sale counter sees more action than any other spot in your store. It’s where customers make decisions, ask questions, and hand over their hard-earned cash. When your store is clean down to the smallest details, customers notice. And it creates such a positive impression, they come back for it. So, give your counters the love they deserve, wipe down the card readers, sanitise those pens. Because in retail, the little things aren’t little – they’re the difference between a customer who returns and one votes with their feet.

Make Every Touchpoint Deserves Attention

High-touch areas like checkout counters, card terminals, and door handles play a key role in building customer confidence. In a world where hygiene is non-negotiable, customers are hyper-aware of what they touch. Keeping these touchpoints clean and hygienic helps create a smoother checkout process and builds trust. This leaves a positive first impression, increasing the chances of customers coming back. If your counter is spotless and your high-touch points are regularly sanitised, you’re not just meeting expectations—you’re exceeding them. And that builds confidence, loyalty, and repeat business.

Your Bathroom Is a Reputation Test

Bathrooms and fitting rooms play a big part in shaping a retail store visit. Clean, well-kept bathrooms and fresh-smelling fitting rooms show respect for the well-being of customers and an eye for detail. Dirty or unpleasant facilities can ruin an otherwise great shopping experience. Good air quality and subtle, neutral scents in-store make the environment more comfortable. This creates invites customers to linger and enjoy the experience, without feeling overwhelmed.

Back of House, Front of Mind

Even though customers rarely see stockrooms or staff rooms, these spaces play a big role in how your team performs. Clean and organised back-of-house areas can improve staff morale, cut down on absenteeism, and make restocking easier and merchandising faster. Team members working in a tidy, well-organised environment are happier, more productive and more likely to provide a consistent, attentive customer experience -something customers notice every time they visit the store.

Loyalty, Compliance, and Measurable Business Benefits.

Let’s be blunt – cleaning isn’t just about looking good, it’s about ticking boxes and making money (and lots of it). Consistent retail cleaning delivers measurable business benefits. A spotless store builds real loyalty – the kind that keeps people coming back, telling their friends, and leaving glowing reviews. The best part is that you can measure it. Cleaner stores mean better customer experiences, higher retention, and fewer complaints. So yes, your mop might just be your most underrated business tool. Better give it a pay rise.

Cleanliness is a Competitive Edge

A clean retail environment is a competitive advantage: it shapes first impressions, supports safety and compliance, improves staff performance, and directly influences purchasing behaviour. Investing in systematic, visible, and documented retail cleaning isn’t just a cost – it’s an investment in brand trust and long-term sales performance. If you want customers to notice the right things first, make cleanliness your frontline strategy.

Urban Clean are Retail Cleaning Experts

Urban Clean employ a fresh and modern approach to retail cleaning. We understand that different stores have unique cleaning needs, whether it’s tile or concrete floors, large storefront windows or none at all. We customise our cleaning checklist to match your store’s specific requirements. From street-front shops to small businesses, Urban Clean offers flexible services tailored to your needs. Find out how we can make your retail space shine by clicking here.

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From Side Hustle to Empire: The Power of Commercial Cleaning

Saranna Williams

Looking for a franchise that’s profitable, scalable, and built on real demand? Commercial cleaning might not be flashy, but it’s the quiet powerhouse of the franchise world. It’s not trendy. It’s not sexy. But it’s everywhere — and it’s making serious money for people who know how to play smart.

Every office, medical centre, retail store, and showroom needs to be cleaned. Not just when someone spills coffee or sneezes on a dusty desk — but consistently, professionally, and to a standard that reflects the brand behind the space. That’s where commercial cleaning steps in — and where franchisees are cashing in.

Australia-Wide, Always in Demand

From Brisbane to Melbourne, Sydney to Perth — businesses are waking up to the fact that clean spaces aren’t just about hygiene. They’re about reputation, performance, and compliance. Customers notice the details. Staff thrive in clean environments. And health regulations? Non-negotiable. That’s why commercial cleaning is booming. It’s not a nice-to-have. It’s a must-have.

Other Franchises Might Look Cool — But They’re a Headache

Let’s be real:

  • Food franchises: High overheads, thin margins, staffing drama, and grease traps at 2am.
  • Retail franchises: Online competition, seasonal slumps, and trend-chasing chaos.
  • Gym franchises: Saturated market, expensive fitouts, and members who ghost.

Commercial cleaning? It’s simple, scalable, and always needed. You’re not selling burgers or leggings — you’re selling reliability. No storefront. No inventory. No trends. Just long-term clients who need you week in, week out.

Urban Clean: Built for Real Success

Urban Clean doesn’t just hand you a mop and wish you luck. We lock in guaranteed contracts from day one. You get full training, ongoing support, and access to our custom-built app, Janiflow, so you can track cleans, report transparently, and impress clients with pro-level service.

Whether you’re flying solo or building a team, our systems scale with you. This isn’t a side hustle — it’s a legit business with real growth potential.

Start Small, Scale Fast

Want flexibility? You’ve got it. Start with a few contracts, work part-time, and grow at your own pace. Cleaning is a recurring service — no chasing new customers every week. Annual contracts mean predictable income and loyal clients. Deliver great service, and they stick around.

More Than Just Mops and Bins

Urban Clean goes beyond the basics. We tailor every clean — sparkling entry glass, fresh bathrooms, restocked consumables. We listen. We deliver. We guarantee it.

Clients are busy. They don’t want to micromanage cleaning — they just want it done right. That’s where we shine. Our 10/10 guarantee means consistent, high-quality service with zero hassle. That’s how we build trust — and keep it.

Local Hustle, National Muscle

Urban Clean operates nationwide, but every franchise is locally owned. That means you get the personal touch of a local business with the backing of a trusted national brand. Whether you’re in Sydney, Brisbane, Tamworth, or Mackay — the demand is there, and we’ll help you meet it.

Ready to Build Something That Lasts?

If you want a franchise that’s practical, profitable, and built on real-world demand — commercial cleaning is calling. Urban Clean gives you the systems, support, and brand power to build a business that works for you and your clients.

Don’t sleep on commercial cleaning. It’s the quiet achiever of the franchise world — and it’s ready to take you to the next level.

Click here to learn more about Urban Clean’s Commercial Cleaning Franchise.

Customer Testimonials That Inspire Us

Saranna Williams

Real Words from Real Clients Who Trust Urban Clean

At Urban Clean, we believe that a clean workspace is more than just a service—it’s a reflection of care, professionalism, and pride. Every day, our franchisees across Australia deliver high-quality office cleaning that helps businesses shine. And when our clients take the time to share their appreciation, it reminds us why we do what we do.

Here are just a few of the customer testimonials that inspire us to keep raising the bar:

“Five Stars! The team is amazing and truly strive for excellence. Thank you very much for keeping our office clean and presentable.“ — Carla, DTS Group

“Thank you so much for the OUTSTANDING service. Very happy with Urban Clean and would highly recommend them to anyone looking for a fantastic office cleaning service!“ — Michelle, Aria Technologies

“I just wanted to thank you very much for cleaning our offices. We are extremely happy with the job you do. Couldn’t be more pleased in fact!” — Marie, Powers Accountants

“Just wanted to say this place has been in the cleanest condition I’ve ever seen it! Please pass on my thanks to your team. I really appreciate the hard work.” — Kat, Boom Entertainment

“Great job!! We are all very happy. It is nice to come into a clean office again.“ — Christina, Alcoa Wheels

“Urban Clean is a top-notch service with the best cleaners.” — Melissa, PBF

“We would like to thank you for all your hard work, keeping our office sparkling clean!” — Vashte, Airport Consultancy Group

“We are very happy with Urban Clean’s service. They came highly recommended to us. They have cleaned us for some years now and it’s always beautifully done, no issues, and they’re very trustworthy.” — Jo, Axis Campaigns

“Never been so happy to arrive at work on Monday! I couldn’t believe how clean and perfect it is.“ — Pat, Mr Scaffold

“From the very first meeting Urban Clean came across as very professional. They listened and identified our needs almost immediately. Their service has been so good, and their attention to detail exceptional. Every part of their business has been characterised by a lot of care. They are a 10/10 business, from their consultation to their pricing, their professionalism, to the way their staff conduct themselves and the quality of their service.” — Lolissa Silver Chef

These words mean the world to us. They’re not just customer testimonials – they’re proof that our systems, training, and commitment to excellence are making a real difference in workplaces across the country.

Whether it’s a small office, a bustling tech hub, or a creative studio, Urban Clean franchisees deliver consistent, reliable results. And when our clients feel the impact of a clean, well-maintained space, they’re more productive, more confident, and more likely to return.

To every client who has shared their feedback: thank you. You inspire us to keep improving, keep innovating, and keep delivering the best commercial cleaning service in Australia.

Looking for a Cleaning Service?

Urban Clean provides top-notch cleaning services for various businesses and industries. Our flexible solutions are tailored to meet your specific needs, ensuring a perfect fit for your requirements. Let us help your business sparkle – click here to learn more.

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Think like a Boss, Not an Employee

Saranna Williams

We are going to address the elephant in the room. If you’ve invested in an Urban Clean Unit Franchise and you’re used to the 9-5 world, you may still be hanging on to a few habits that have no place in your future. This is about stepping up, taking ownership and steering your life in the direction you choose. Here are some habits you’ll need to let go of, and some you need to start.

Stop waiting for direction

In the 9-5 world, your boss tells you what to do and when to do it. Sure, you execute the direction but really there is no you in the equation, the task is for the greater good of the company you work for. You know what to do and you follow it automatically.

Start to own every decision

Ask yourself instead ‘What can I learn, solve or create today to improve my business?’. You don’t need to ask permission. A boss takes complete control of their decisions. From creating a new process to hiring a new team member, or even deciding to fit in a quick golf game on a Wednesday afternoon (because why not?) … you call the shots. As an Urban Clean Unit Franchise, you are the one taking control and creating the life you envision.

Stop task-oriented thinking

‘I must finish this spreadsheet today’, ‘Just another meeting before lunch’, ‘I just need to finish answering these emails’. Sound familiar? This is task-orientated thinking. Change your focus to include outcomes. Try making a list of goals instead, then breaking them down into manageable tasks and then adding a realistic timeline. There’s your ‘to do’ list.

Start thinking about the big picture

Write down what you want your life to look like, in one, two and five years from now. What do you want to have achieved? What do envision for your lifestyle? Be specific. Try to remember the ‘why’ behind your business. A boss mindset is all about strategy. What do you need to do to get to where you want to go? Every action you take should be measured against long term goals. If it’s not contributing to the bigger picture, do you really need to waste your energy on it?

Stop being afraid of risk

The mantra of an employee is to play it safe. You know that you have a paycheck coming in weekly, but you also know that there is only so far you can move up within the organisation. You’re comfortable, so you never make a move.

Start seeing risks as opportunities

People in a boss mindset don’t play it safe. They step into uncertainty with confidence knowing that with every risk, is a chance to learn, grow and innovate. You need to get comfortable failing. Every failure is a chance to learn and move forward. Not forgetting that opportunities can also pay off, big time.

Stop trading time for money

In a 9-5 job, you work 8 hours, then you get paid for 8 hours. It doesn’t work that way in your own business. Simply clocking in and clocking out won’t get you to your long-term goals. Stop thinking in terms of hourly rate and focus on the big picture instead.

Start creating value instead

Ask yourself “How can I create value today?’. Your customers don’t need bells and whistles, they need you to solve their problem, not to just do more of what you know. Being the solution is a total win-win for you and your client… and a gamechanger for your business. If you aren’t sure what they need, simply ask!

Stop focusing on short term goals.

That ‘Just get me through the day’ mentality is more common in office culture than losing your stapler or the office birthday cake. The same thing, day in day out. It works, but just focusing on short term goals won’t get you to your long-term vision.

Start creating opportunities

To create the life you want, you have to be brave enough to step out of the box. Surround yourself with a tribe of like-minded people who support your journey. Invest in learning, be inspired, and be prepared to dig deep. The life you want is out there; but it’s up to you to create the right opportunity. As an Urban Clean Unit franchise owner, you get access to the tools you need to keep building your business.

Want to know more about being a Urban Clean Unit Franchise owner?

Check out Shey Thoudie’s story below.

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Why Urban Clean Is the Smarter Choice for Commercial Cleaning

Saranna Williams

Urban Clean delivers contemporary, tailored commercial cleaning solutions designed around your specific needs. Whether you’re a small business or a large corporate office, our services are built to deliver a consistent, high-quality commercial cleaning service every time. Our owner-operated franchisees complete comprehensive training to ensure every detail meets — and exceeds — client expectations. This is the result of years of refinement, purpose-built technology, proven systems, and unwavering standards.

Price Isn’t the First Priority — Trust Is

When founder Damien Boehm launched Urban Clean, he faced a challenge familiar to many in the cleaning business: how to stand out in a crowded market. He offered a great office clean, had glowing testimonials, and competitive pricing — but so did hundreds of other providers. After experimenting with service upgrades and free cleans, he had a breakthrough: instead of guessing what clients wanted, he simply asked.

By interviewing clients and tailoring each company cleaning service to their specific needs, he discovered that businesses were willing to pay more for reliability, transparency, and attention to detail. This approach became the foundation of Urban Clean’s success—and a key differentiator in the commercial cleaning industry.

Clients Want Peace of Mind

Busy professionals don’t want to chase down cleaners because bins weren’t emptied or soap dispensers were left dry. They want to walk into a clean, hygienic workspace and know that every task has been completed to the highest standard. A well-executed office cleaning routine boosts productivity, builds trust with clients, and reinforces a company’s professional image.

Consistency Is Everything

Clients expect the same high-quality commercial clean every time. That consistency requires planning, training, and systems. A good cleaner checks every detail, locks up securely, and leaves nothing undone. A poor cleaner rushes, misses key tasks, and compromises security. It’s the job of the cleaning company to set the standard—and train every cleaner to meet it.

Urban Clean’s systems ensure that every office cleaning job is executed with precision. Our franchisees follow detailed procedures that guarantee consistency, accountability, and peace of mind for our clients.

Clients Want Partnership, Not Micromanagement

Businesses outsource company cleaning because they don’t want to manage it. They expect their cleaner to understand their environment and anticipate their needs. Urban Clean’s owner-operators go beyond the basics—checking if chairs need steam cleaning, restocking coffee beans, or replacing toilet paper. These thoughtful touches build lasting relationships and elevate the cleaning experience.

Transparency Builds Trust

Trust is the cornerstone of any successful cleaning business. Cleaners often access premises after hours, so clients need assurance that their property is secure. Urban Clean franchisees are fully vetted, police-checked, and trained in strict key-handling and security protocols. We never subcontract to unknown staff. Clients know exactly who will arrive, what they’ll do, and when they’ll do it.

The Urban Clean Difference

Every Urban Clean team member is an owner-operator running their own cleaning franchise. That means they’re personally invested in delivering exceptional service. Backed by comprehensive training, proven systems, and cutting-edge technology, our franchisees consistently deliver tailored commercial cleaning solutions that meet the highest standards.

Urban Clean offers more than just a business opportunity—it’s a chance to build a thriving, scalable cleaning business with real support and guaranteed contracts.

Want to book a clean? Click here. Interested in owning your own cleaning franchise? Learn more about the Urban Clean Unit Franchise and discover a business opportunity designed for long-term success.

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Why a Cleaning Company Franchise Offers a Proven Business Model

Saranna Williams

Starting a business is a big step, especially in industries where compliance, consistency, and customer trust are critical. That’s why many entrepreneurs are choosing a cleaning company franchise as a smarter way to own a business.

In the commercial cleaning services industry, franchising provides a tested business model that blends independence with a reliable support system, making it one of the most appealing franchise opportunities around.

Commercial Cleaning Company Franchises are Recession Proof

Commercial cleaning is widely considered recession-proof because cleanliness and hygiene are non-negotiable, regardless of economic conditions. Offices, medical centres, schools, and retail spaces must maintain safe, sanitary environments to operate – especially in sectors with regulatory compliance like healthcare and childcare. During economic downturns, companies may cut discretionary spending, but essential services like regular office clean routines remain a priority. In fact, heightened awareness around infection control and public health often increases demand for reliable cleaning services. For franchise owners, this means a cleaning franchise offers a resilient, recurring revenue model that can weather economic uncertainty and continue to grow.

Commercial Cleaning Company Franchises are a Cumulative Business Model

Starting a café means facing significant upfront costs—food inventory, rent, equipment, staffing, and fit-out—before you even open the doors. Then, you rely on daily foot traffic and hope that enough customers come through, enjoy their experience, and return. But dining out isn’t a daily necessity, and revenue can fluctuate wildly.

Commercial cleaning offers a very different – and more predictable – business model. You invest in equipment once, and then operate on long-term contracts, often spanning 12 to 24 months. These contracts provide guaranteed monthly income, creating stable cash flow from the outset. Better yet, if your client is satisfied, they’re unlikely to switch providers, meaning retention is high and revenue is secure.

Each new contract adds to your monthly income, creating a cumulative growth effect. With Urban Clean’s proven systems, franchisees are equipped to win and retain clients long term—building a business that’s scalable, sustainable, and recession-resistant.

Cleaning Company Franchises Come with Built-In Brand Trust

A commercial cleaning company franchise provides a ready-made business model, so you’re not starting from scratch. You’re joining a brand with established goodwill, recognition, systems, and credibility. Clients looking for office cleaning services are far more likely to choose a name they know and trust. That built-in reputation helps you secure contracts faster and grow your business with confidence.

Franchises Offer Proven Systems that Deliver Results

Commercial cleaning relies on consistency, and Urban Clean has mastered it with dependable systems for quoting, scheduling, reporting, and service delivery. When starting a new business, you typically need to create effective systems for these tasks, but Urban Clean has already done the hard work through years of trial and error. These proven processes guarantee that every clean, whether for a corporate office, retail store, or medical center, meets the highest standards. As an Urban Clean Unit Franchisee, you benefit from these tried-and-tested methods, built on years of real-world experience.

Franchises Provide Ongoing Training and Support

One of the greatest benefits of an Urban Clean Unit Franchise is the constant support and training you receive. You’re never alone, with resources readily available to equip you with the skills and knowledge needed to thrive. From onboarding to business coaching, there’s guidance for every part of the journey, and when you follow it, the possibilities are endless. You’ll master client management, team leadership, revenue growth, and business expansion—all with expert guidance and encouragement along the way.

Franchises are Lower Risk and Higher Reward

Starting a cleaning company franchise is a safer bet than creating a business from scratch. You’re investing in an idea that’s already been tried and tested in the market. With set systems, clear guidelines, and solid support, your chances of success are much higher. Plus, an Urban Clean Unit Franchise provides guaranteed contracts right from the start, so your cash flow kicks in immediately.

Franchises Offer Marketing That Works

Franchise systems often provide centralized marketing support, including branded materials, and local campaigns to help attract new clients. You’ll also gain from national brand recognition, making it easier to secure office cleaning contracts in your area.

Compliance and Quality Assurance

In the cleaning services industry, compliance matters. Urban Clean franchisees operate under strict quality systems, including ISO accreditation and integrated management protocols. This ensures every clean is safe, compliant, and professionally documented—giving clients peace of mind and helping you stand out in a competitive market.

Ready to Make a Move?

If you’re looking for a business that offers freedom, support, and long-term growth, an Urban Clean Unit Franchise is a proven path forward. With a trusted brand, reliable systems, and a growing demand for professional office clean services, the opportunity is clear.

Urban Clean offers a franchise model built for success. Whether you’re new to business or ready to scale, this franchise opportunity gives you everything you need to build a profitable, respected commercial cleaning business. Click here find out more about our franchise offering or to book in a call.

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What They Don’t Tell You About Marketing your Commercial Cleaning Franchise

Saranna Williams

Marketing takes time, money, and plenty of testing. It’s normal to have great ideas that don’t succeed and campaigns that fail. Marketing for a commercial cleaning franchise is no exception, and it also requires the ability to distinguish between a struggling route and a thriving one. Success comes from persistence, solid execution, and a strategy focused on repeat business. If you want to be the go-to name for commercial cleaning—whether it’s an office, retail space, gym or medical centre—you need to treat marketing as a long-term investment, not a quick gamble.

Keynote speaker Shane Seymour delivered powerful marketing insights for franchisees at the 2024 Urban Clean conference. His message was clear: marketing goes beyond visibility—it’s about investing time, effort, and building long-term value.

Accept the Cost of Learning.

Every successful marketing campaign comes with a backstory of failed experiments before finding the strategies that resonated with customers and boosted sales. Paid ads, local sponsorships, direct mail, email campaigns, social media, and Google listings are all worth trying. The key is to budget for failures and track each effort with a key metric – lead volume, conversion rate, or contract value—so you know what to drop and what to focus on. Remember, marketing isn’t an instant fix; it needs time to connect with your audience. Stay patient, consistent, and clear in your messaging, and you’ll see it start to resonate with your customers.

Execution Matters More Than Ideas.

No matter how brilliant your creative work or clever your headline, it won’t convert if your execution is weak. In the commercial cleaning industry, strong execution means targeting the right audience, maintaining consistent messaging, quickly following up on leads, and having a sales process that turns inquiries into visits and visits into contracts. Ensure your follow-up process matches the high standards you deliver in your office cleaning. Marketing that promises reliability must be backed by reliable delivery.

Having Multiple Touchpoints is Crucial.

A single exposure isn’t enough for a client to sign a contract—they need repeated interactions with your brand to build trust. Studies show it takes 5-7 brand impressions for someone to recognise your business and 7-20 touchpoints before they inquire or make a purchase. The concept known as the ‘Rule of 7’ has been around for decades and has adapted to fit the digital marketing era. Combine real-world channels like uniforms, vehicle signage, and local referrals with digital touchpoints like search ads and local SEO. Each interaction should solidify your reputation as a reliable office cleaning service. In today’s world, where people are constantly bombarded with ads, social media posts, and email marketing, staying visible and relevant is more important than ever. Repetition builds trust and familiarity, helping you stand out and ensuring your business comes to mind first when a customer is ready to make a purchase.

Focus on Lifetime Value, not Single Leads.

Success in the commercial cleaning industry shouldn’t be measured by the value of a single lead. Highlight examples of local office cleaning jobs, share before-and-after photos from nearby clients, run geo-targeted ads, and participate in local business events. The more your local business community recognises your name, the quicker you’ll secure contract renewals and referrals. Make sure your follow-up process aligns with the high standards you provide in your office cleaning, tailor your service to the client, and deliver consistent, high-quality cleans to turn a single lead into a lifelong customer.

Use Proof to Shorten the Sale Cycle.

Commercial clients need confidence. Social proof is a great tool to use on repeat: photos of completed office clean work, testimonials and documented processes for security and vetting. Highlight training standards, police checks and guarantees. When a prospective client sees that you deliver a consistent, high quality cleaning service, backed up with proof, they sign faster and with less negotiation.

Test, Learn, Repeat.

I can’t stress this enough: pick a channel, run a focused campaign for a month, and track the results. If it works, rinse, repeat, and scale it up. If it doesn’t, get creative, make adjustments, and test again. Over time, you’ll build a portfolio of high-performing channels that consistently bring in commercial cleaning contracts.

Centralise the Customer Experience.

All of this falls apart without strong customer experience to support it. Marketing might bring in the leads, but your service is what keeps the clients. Make sure your marketing promises align with the actual customer experience. If your ads promote reliable office cleaning, your operations and teams need to deliver on-time, fully stocked, and secure services. When customer experience matches marketing, referrals and renewals come naturally.

Play the Long Game

The commercial cleaning business thrives on recurring revenue, and the most successful franchises focus on long-term growth, thinking in years rather than weeks. Prioritize building your brand reputation, implementing systems to gather positive reviews, and fostering relationships with local facility managers. Consistent, thoughtful marketing combined with exceptional service delivery creates a resilient and profitable business.

Final Thoughts

The key to successful marketing for a commercial cleaning franchise is a mix of consistent effort, smart experimentation, and a strong focus on securing repeat contracts. Patience is crucial, along with measuring results and prioritizing customer experience. When effective marketing is paired with dependable service, your brand will be the go-to choice for commercial cleaning and, most importantly, the trusted franchise businesses rely on and remain loyal to.

Did you know the Commerical Cleaning industry is booming? An Urban Clean Unit Franchise might be the perfect choice. Urban Clean offers franchise owners guaranteed ongoing contracts*, innovative technology for smooth quality control and client satisfaction, and outstanding training and support. *T&C’s apply.

Prosper-Ag Marketing How Many Touchpoints Before a Customer Recognizes Your Brand?

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