Running your own business, including an Urban Clean franchise can be challenging, and often we end up being our own biggest obstacle. Starting a business is exciting, but it can also be incredibly stressful. You might find yourself unsure of what to do next, misplacing items, and constantly fixing mistakes. Client feedback may highlight inconsistencies, and employees could become frustrated. After all that hard work, nothing seems to be going right. What’s missing? Here’s how you can break free and move forward.
You need systems
You Need Systems — Not Just Hustle
No systems = chaos. If your team’s winging it every day, productivity tanks, mistakes pile up, and morale drops. You need structure. You need processes. You need a way to keep everything organised and running smoothly. Urban Clean gets this — their franchise model is built on proven systems that eliminate guesswork and help you scale with confidence.
You’re Still Thinking Like an Employee
If you’ve left the 9-to-5 but still act like you’re clocking in, it’s time to upgrade your mindset. You’re the boss now. That means ditching rigid schedules and focusing on strategy, growth, and long-term wins. Use the skills you’ve gained — but stop playing small. You’ve got freedom. Use it.
You Don’t Have a Vision
What’s the goal? Why are you doing this? If you don’t know, you’ll keep spinning your wheels. Entrepreneurs think in years, not weeks. They build strategies, set goals, and break them into daily actions. That’s how you stay focused, motivated, and aligned — and how you build something that lasts.
You’re Not Growing — Yet
A growth mindset means believing you can improve, evolve, and level up. It’s about learning, experimenting, and pushing past your comfort zone. Urban Clean franchisees see this pay off fast — because cleaning contracts renew annually or biannually, giving you a stable base to build on. More contracts = more growth. Simple.
You’re Playing It Too Safe
Employees avoid risk. Entrepreneurs embrace it. Calculated risks are how you grow, learn, and take control. Yes, failure happens — but failing forward is part of the game. If you’re afraid to bet on yourself, ask: what’s the cost of staying stuck?
You’re Not Pushing Yourself
Comfort is the enemy of progress. If your business feels routine, it’s time to shake things up. Challenge your habits. Delegate the busywork. Focus on what moves the needle. Ask yourself daily: “What am I doing to grow my business today?” Then do it.
You’re Wasting Time
Emails, calls, admin — they’ll eat your day if you let them. Use the Eisenhower Matrix to sort your tasks:
Urgent & Important → Do it now
Important but Not Urgent → Schedule it
Urgent but Not Important → Delegate it
Not Urgent & Not Important → Delete it
If it doesn’t serve your long-term goals, it’s not worth your time. Stay focused. Stick to the plan. Build the business you actually want.
If You’re Tired of Chasing Cleaners — We’re Here
If you’re a business owner who’s had enough of the stress, the follow-ups, and the uncertainty, we’re here to help. Urban Clean delivers reliable, consistent, high-quality cleaning — without the frustration. Let us take it off your plate so you can get back to running your business. Let us handle the cleaning and take it off your to-do list—just click here!
And if you’re someone who’s ready to take ownership of your future, we’d love to talk. Whether you’re looking for a flexible income or ready to build a business that scales, our franchise model gives you the tools, training, and support to succeed. Click here to connect with us.
So, what can you learn from owning an Urban Clean Commercial Cleaning Franchise? Quite a bit, as it happens.
Damien Boehm, the founder of Urban Clean, talks about franchisee Nimna Sanjeeth’s journey from running a small commercial cleaning business to building it into what it is today. In this article, Nimna shares his experiences and key lessons learned from owning an Urban Clean Commercial Cleaning Franchise.
1. How to relate to customers
To relate effectively to customers, it’s important to first understand their needs. Personalise the interactions with the customer by treating them as an individual. Greet them by their name and listen carefully to their likes and interests. Let them ask as many questions as they like and don’t interrupt to give them your answer.
‘It’s all about how you communicate with the customers. Make sure, because you can, you can be much more than just a customer relationship. You can be friendly with them when they speak to you. And so they treat me as a friend.’ ~ Nimna Sanjeeth
2. Understanding customer needs
The best way to understand their needs is to simply ask: What would make this a great cleaning experience? How can we provide the best service possible? We understand our customers are busy, looking to outsource their cleaning, and hoping to build a professional partnership with their cleaning company. They need a reliable service that consistently delivers on its promises.
‘If you can have that sort of relationship with customers, where you show them care, because my customers know that I care and I really try to care.’ ~ Nimna Sanjeeth
Keep track of customer information, including the services they’ve purchased and past interactions. Stay patient—patience will ultimately lead you to the right solution and help you win your customers over. A well-thought-out solution is always better than a quick fix.
3. Solving customer problems
The key is to listen. For instance, if the previous cleaner never dusted the windowsill and it bothered the office manager, so they request that the windowsill is dusted every day. If you have missed this one detail, even if you have completed a perfect clean on everything else, to the office manager, the job was not completed at all.
‘If something is up, they’re like. Hey, this happened, this happened. We’ll talk to our team, you know? It’s very easy when in that level, especially with the big contracts, they see me as a friend who wants to do right. I’m on their side, but in reality, I’m in both sides. But for them, I’m their friend. I’m like a communication method, and it’s like that friend you speak to when you’re sad.’ ~ Nimna Sanjeeth
A company culture that prioritizes customer service and engagement is central to business success and a value held dear to Urban Clean. With an Urban Clean Commercial Cleaning Franchise, we have taken it a step further and leverage technology through our Janiflow app to ensure that the customer requests are fulfilled individually and even send our customer regular reports to show that we have listened and fulfilled their needs during the clean.
4. Communicating with customers
Actively listen to the customer’s needs and clarify any points that you aren’t sure about. It’s important that they feel that their opinion matters and they are valued. Encourage questions – communication is a two-way process and the more interactive the session, the better you will both engage. Don’t hurry the customer, even if you as busy or tired. Give them as much of your valuable time as you can and be as honest and transparent as possible.
‘It’s all about how you communicate with the customers. Make sure, because you can, you can be much more than just a customer relationship… and they treat me as a friend. So they’re on my side.’ ~ Nimna Sanjeeth
5. How to build success by adding value
The best way to add value to your service is through a constant mission of improvement by taking their feedback and implementing it. Your clients can be your best allies in improving your service because they are the ones benefiting from it every day. Ask questions and apply their feedback in ways that they will notice, and don’t be shy about sharing these improvements with your customers. This lets your customers know you take their input seriously and stops you from becoming stagnant as your business builds.
‘Get that one client and make sure you care for them. They’ll be like Hey, can you do this for us? Don’t charge them extra for those because those are the points where you can win them.’ ~ Nimna Sanjeeth
In the business world, the relationship between you and your customers can die if you don’t put in the effort to nurture it. Adding value should be at the core of every business relationship because it gives them a reason to choose you, every time.
6. Managing teams
Building a positive and productive team environment starts with understanding each team member, including their individual strengths and weaknesses. Great team leaders juggle multiple demands effectively, and staying organized is key to managing project timelines and keeping everyone on track. Clear and consistent communication of team goals and expectations is essential to ensure all members are aligned and working towards shared objectives.
‘I got two good teams now. And they’re doing great.‘ ~ Nimna Sanjeeth
Providing team members with support and encouragement can enhance their productivity and job satisfaction significantly. It’s important to be approachable and ready to assist team members with any challenges they face.
7. How to create a passive income
Imagine having time to do the things you actually love, but still have regular income coming in. It sounds too good to be true. For Nimna, it is a reality that gave him the freedom to live on his own terms.
‘I think commercial cleaning is one of the best businesses out there. Like one of the best. The reason we are talking about 40 to 60% profit margins and most of it is passive income.’ ~ Nimna Sanjeeth
Passive income is earnings generated from other sources than a traditional job. Unlike active income, which is directly tied to hours worked, passive income allows greater financial freedom and flexibility. Owning an Urban Clean Commercial Cleaning Franchise has given Nimna a vehicle to grow a business with real income.
‘There is just that slight misunderstanding about what passive income is and what it isn’t. I often call it residual, but it means that a profitable commercial enterprise that can work without you. And that’s what a business is meant be. It’s not meant to be a job. It’s meant to be something you can grow’. ~ Damien Boehm.
8. How to grow your business
In most businesses you have no certainty around sales every month, you have to try to encourage repeat customers. If you owned a cafe or a restaurant, you would start the day with zero sales and no real certainty.
An Urban Clean Commercial Cleaning Franchise is unlike any other business model in the market. Offices will sign cleaning contracts because they prefer to outsource their cleaning. From there contracts can be up to two years long, and once they find a cleaning service that works for them, they are reluctant to change. They will renew these contracts too, year on year. This means you can build revenue month on month and scale your business.
‘If money is what you want, if you have a passion for something and you want to leave your job, leave your job, get into this, make the passive income the way I am. Then you’ll have time control to go into the next stage which this thing you love. You still won’t lose this. But then you have this good amount of money coming in which is four times your salary.’ ~ Nimna Sanjeeth
Commercial cleaning is not as simple as buying some cleaning equipment and finding a client. Every business needs clients, systems, support and training. This is where Urban Clean Commercial Cleaning Franchises come in. Franchise fees, marketing and overheads and low, and best of all, an Urban Clean Commercial Cleaning Franchise offers you guaranteed ongoing contracts*, so you can start to see cash flow immediately and a good return on your investment. Urban Clean has already done the heavy lifting for you, with a turnkey model that offers a proven system that allows you to make the income you need to replace your job and beyond.
If You’re Tired of Chasing Cleaners — We’re Here
If you’re a business owner who’s had enough of the stress, the follow-ups, and the uncertainty, we’re here to help. Urban Clean delivers reliable, consistent, high-quality cleaning — without the frustration. Let us take it off your plate so you can get back to running your business. Let us handle the cleaning and take it off your to-do list—just click here!
And if you’re someone who’s ready to take ownership of your future, we’d love to talk. Whether you’re looking for a flexible income or ready to build a business that scales, our franchise model gives you the tools, training, and support to succeed. Click here to connect with us.
It’s not trendy or glamorous. No one’s going to stop you at a party and say, “Wow, you run a cleaning franchise?” But here’s the truth: commercial cleaning is stable, honest, future-proof—and best of all, highly lucrative.
1. Businesses Will Always Need Commercial Cleaning
No business needs convincing that they require a commercial clean. It’s a non-negotiable for any organisation that wants to present a professional image. Clean, hygienic premises are the bare minimum for business credibility. The impression presented to clients, suppliers, and visitors should be a top priority. Without a consistent office clean, even the best-performing business can appear careless or disorganised.
2. There’s Already a Budget for It
Most businesses already allocate funds for commercial cleaning. Since COVID, the importance of a hygienic work environment has skyrocketed. The great news? Cleaners are in high demand. Clients are ready to invest in tailored cleaning services that meet their specific needs. You don’t need to compete on price—you need to deliver quality. And with Urban Clean, your clients sign contracts, giving you guaranteed income and long-term stability.
3. You Can Make a Real Difference
If staff morale matters to you, a clean office should be a priority. No one wants to work in a dirty, unhygienic space—or worse, be responsible for cleaning it after hours. There’s nothing better than walking into a freshly cleaned office, knowing the day can begin with everything in order. A reliable office clean improves productivity, reduces sick days, and boosts team morale.
4. It’s Surprisingly Satisfying
Call us biased, but there’s genuine satisfaction in knowing the toilets are fresh, surfaces are dust-free, and windows are sparkling. These simple tasks make a real, positive impact on the daily lives of employees. It’s unglamorous work, but it’s essential—and deeply appreciated when done right.
5. It’s a Simple Business (With Smart Systems)
Most cleaning tasks are straightforward and can be learned with basic training. The real magic lies in understanding each client’s unique needs and delivering a consistent, tailored commercial clean. That’s where Urban Clean shines. We’ve already built the systems that support our franchisees—systems that deliver results, build loyalty, and scale with your business.
6. It’s a Business You Can Build On
The commercial cleaning market is massive, and demand is strong. Unlike residential cleaning, where clients may pause or cancel services, a clean office is a business necessity. Clients sign one- or two-year contracts, giving you predictable income and long-term growth potential. From there, you can continue adding contracts, expanding your team, and building your income.
7. Urban Clean Has Done the Heavy Lifting
Urban Clean offers a turnkey cleaning franchise solution that makes starting your own business simple and rewarding. Here’s what you get:
Control over your hours and income
Immediate cash flow
Guaranteed cleaning contracts, with the option for more (T&Cs apply)
Full support from our regional and leadership teams
Access to purpose-built technology that drives client retention
Comprehensive training and ongoing support
Whether you’re looking for a side hustle or a full-time career, Urban Clean’s franchise opportunity gives you the tools to succeed in the commercial cleaning industry.
Did you know we offer a Commercial Cleaning Success Blueprint? Click here to find out more and take the first step toward owning your own cleaning franchise.
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Thinking about starting a small business but unsure which path to choose? Have you thought about an Urban Clean Commercial Cleaning Franchise? Here’s why it might be a game-changer.
Imagine having a business that not only gives you a solid return on your investment but also frees you from trading time for money, offering you freedom, flexibility, and control. Think about having the time to watch your kids grow up or dive into your hobbies and passions. This isn’t just a dream; with hard work and persistence, the right business can make it a reality. You’ll have the power to set your own hours, control your income, and build a business that works on your terms.
If you’re seeking a business opportunity where the groundwork is already laid out, an Urban Clean Franchise — specialising in commercial and office cleaning — could be the perfect match.
Guaranteed Minimum Monthly Contracts
Building a business starts with getting clients, which can often be the most challenging and time-consuming part. It might take up to two years to establish a solid client base and gain real momentum. On top of that, it’s crucial to ensure your clients love your service, pay on time, and can’t see themselves going anywhere else.
Starting an Urban Clean franchise means we secure your first commercial cleaning clients and guarantee a minimum number of monthly contracts. You can also expand your business with additional office cleaning contracts, giving you the flexibility to grow or maintain it in a way that suits you. Depending on the starting package you choose, this could mean a guaranteed income ranging from $5,000 to $50,000 per month. Terms and conditions apply.
Guaranteed Stable and Recurring Monthly Income
Landing one-off clients is great, but the real game-changer is building a stable base of repeat customers. Our unique client acquisition and retention system provides everything you need to keep your commercial cleaning business running smoothly, eventually replacing your income—and beyond.
You Can Baby Step Your Way to Freedom
Starting your own business can be daunting, and friends might say, “It’s too risky, just keep your job.” The great thing about an office and commercial cleaning business is that you can run it after hours, so you don’t have to give up your current income to get started. Plus, the start-up costs are surprisingly low, with minimal franchise fees, marketing expenses, and overheads.
An Urban Clean Unit Franchise gives you the opportunity to make extra income while working towards your personal goals. You can set your own schedule, be your own boss, and benefit from the Urban Clean training and support network, which equips you with the tools to build a sustainable and long-term career in commercial cleaning.
Proven Systems, Training and Support
A key reason small businesses often fail is the absence of proper systems, which take time, patience, and plenty of trial and error to develop. This critical factor for business success is frequently overlooked. With an Urban Clean Unit Franchise, you get immediate access to cost-effective marketing and sales systems, established business procedures, ongoing support, and thorough training. Our proven systems have been rigorously tested and refined over time. Additionally, you can save money by taking advantage of our group buying power for supplies—especially valuable in the commercial cleaning industry.
It’s Ready To Go
Urban Clean Unit Franchises offer a simple, plug-and-play way to step into being your own boss. With full support from Urban Clean’s regional and leadership teams, plus the tools and technology to keep office cleaning clients returning, it’s a solid opportunity. Franchise owners also enjoy strong growth, job satisfaction, and the freedom and flexibility they crave.
Urban Clean Is Australia-Wide
Urban Clean has franchises all over Australia. While it might feel like the market is too crowded, it’s actually a great opportunity. A strong presence shows there’s a high demand for commercial cleaning services, meaning potential clients are already looking to invest. By using the trusted Urban Clean system, you can deliver satisfaction and loyalty, which are key to building a thriving office cleaning business. Sounds exciting, doesn’t it?
If You’re Tired of Chasing Cleaners — We’re Here
If you’re a business owner who’s had enough of the stress, the follow-ups, and the uncertainty, we’re here to help. Urban Clean delivers reliable, consistent, high-quality cleaning — without the frustration. Let us take it off your plate so you can get back to running your business. Let us handle the cleaning and take it off your to-do list—just click here!
And if you’re someone who’s ready to take ownership of your future, we’d love to talk. Whether you’re looking for a flexible income or ready to build a business that scales, our franchise model gives you the tools, training, and support to succeed. Click here to connect with us.
Urban Clean exists for people who care. If that’s you — let’s build something better, together.
At Urban Clean, “10/10 clean” isn’t just a catchphrase—it’s a commitment.
It represents our promise to deliver exceptional cleaning backed by proven systems, thorough training, and unwavering accountability. Whether you’re a business owner seeking a dependable cleaning partner or someone exploring franchise opportunities, our dedication to excellence sets us apart.
It Starts With Listening
Delivering a 10/10 clean begins with understanding what that looks like for each client. Every business has its own priorities, and we tailor our office clean to match. If your boardroom table needs to be spotless and clutter-free daily, we’ll make it happen. Want gleaming entry glass every morning? Done. Need bathrooms that smell fresh and are fully stocked with consumables? Absolutely.
We also respect what’s not required. If certain tasks aren’t necessary, we leave them out—no fuss. Our team works closely with you to build a detailed checklist of cleaning priorities, ensuring a consistent, customised clean every time.
Precision Meets Transparency
Once your needs are clear, our trained office cleaners deliver with precision. Every task is completed with care and documented through our proprietary app, Janiflow. Clients receive monthly reports with photo evidence of completed work—because transparency builds trust and peace of mind.
We Take Cleaning Seriously
Cleaning may not be rocket science, but there’s a right way to do it—and we do it right. Our cleaners undergo intensive training with experienced mentors and are only signed off once they’ve mastered every task to perfection. Whether it’s an office, clinic, school, or retail space, we know how to deliver a flawless clean. And if something doesn’t meet our 10/10 standard? We’ll come back and fix it—at no extra cost.
Beyond Cleaning: Total Convenience
We go beyond the basics to make your workplace shine. Need toilet paper restocked, soap dispensers refilled, or high-quality coffee beans ordered? We’ve got it covered. Even those dusty foyer walls that everyone walks past—we’ll take care of them too. Our goal is to handle the details so you can focus on what matters most.
Owner-Operators Who Care
Every Urban Clean cleaner is also an owner-operator in their own franchise. That means they’re personally invested in delivering exceptional service. Our franchisees are trained professionals who take pride in their work and care deeply about customer satisfaction. It’s not just a job—it’s a business built on relationships, reliability, and results.
A Franchise That Works
Urban Clean’s commercial cleaning franchise system is one of the most trusted in Australia. With guaranteed contracts, proven systems, and ongoing support, it’s a business opportunity designed for success. Whether you’re looking to grow your income, gain flexibility, or build a long-term career, Urban Clean gives you the tools to make it happen.
Ready to experience the 10/10 difference—or become part of it? Click here to learn more about our services or explore the Urban Clean franchise opportunity.
At Urban Clean, we highlight the value of marketing for your cleaning franchise because it drives results. The real question is, what steps are you taking to distinguish yourself from your competitors and ensure your customers keep coming back? At the 2024 Urban Clean Conference, we had the privilege of gaining valuable insights from Shane Seymour, the founder of TV Magic. Here’s a bit of what we discovered.
As the owner of a cleaning franchise, marketing is vital to showcase who you are, what you offer, and why you’re the expert. In the case of Urban Clean cleaning franchises, we are the experts in office cleaning.
You know the customers are out there, but opportunities can be missed—so ask yourself, have you done everything possible to reach and attract them? The fact is, if you’re not getting the customers, someone else is.
It’s essential to stay persistent and open to experimenting with various marketing strategies, as success often comes from continuous effort and adaptation. Keep testing different approaches, learning from each attempt, and refining your tactics, because sooner or later, you’ll discover the strategy that resonates and delivers results.
If you’re not investing in marketing, you’re missing out, and here’s why.
You gain a competitive edge
In a crowded marketplace, effective marketing helps a business stand out from its competitors. By showcasing unique selling points and value, businesses can attract and keep customers more effectively. Remember what sets you apart for your customers – whether it’s your tailored approach, excellent customer service, or consistently high-quality results. These are key selling points that can give you a competitive edge.
Customers remember your brand
Marketing plays a key role in building and boosting brand visibility in the cleaning franchise industry. By showcasing products and services, businesses can connect with a broader audience and create a strong, recognisable brand identity.
It helps you communicate with your customers
Good marketing strategies help businesses connect with their customers, making it easier to understand their needs and preferences. This connection is key to creating better products and services.
Watch your sales grow
Marketing is essential for increasing sales by attracting potential customers and converting them into buyers. With smartly targeted campaigns, businesses, including cleaning franchises, can effectively highlight their products or services and drive up revenue.
It builds strong customer relationships
Marketing plays a crucial role in building and nurturing strong customer relationships. By connecting with customers through different channels, businesses can create a sense of loyalty and encourage them to keep coming back for more.
Your decisions are driven by data
Marketing efforts offer valuable insights and data, enabling management to make smarter decisions. By analyzing customer behavior and market trends, businesses can adjust their strategies and boost overall performance.
However, you need to put in the effort
This is not a one-and-done strategy. You need to be consistent and prolific for it to truly yield results. The fact is, effort really pays off in marketing.
The rule of 7* states that customers need to encounter a brand’s message at least seven times before they take action. Originating from the movie industry, this idea emphasises how repeated exposure builds brand recognition and drives sales.
In today’s digital age, with countless ads and social media posts, the number of impressions needed has likely grown. However, the core principle remains: the more a consumer engages with a brand, the more likely they are to buy. In a content-saturated market, it takes multiple touchpoints to capture customer trust.
It’s a comprehensive approach
In summary, marketing is not just about selling products; it is a comprehensive approach that encompasses building relationships, understanding customer needs, and driving business growth. Without effective marketing, businesses may struggle to thrive in today’s competitive environment.
